This post is also available in: Français (French)
Refunds will be given at the discretion of NEW LEAF, but the general guidelines are as follows:
Any goods purchased by a customer of NEW LEAF which have been damaged in transit will be replaced free of charge. Any undamaged goods will not be replaced once the seal is broken unless there is some material fault with the contents.
If a return of goods and refund is requested for unused and undamaged goods, and the goods were originally shipped correctly and according to the customer’s original order, the management may accept the request but there will be a 10% restocking fee to cover the administrative costs involved in processing the return. Refunds apply to the cost of goods only. Due to the limited shelf life of our products such goods will not be accepted for return and refund or replacement beyond 14 days after receipt of goods by the customer.
If it has been established by the customer, and accepted by the Service Department of NEW LEAF, that there is a material fault with the goods and a return and refund, or replacement, is requested, then this will be done with no charge to the customer.
Orders may be cancelled or amended at any time prior to shipment of the goods without incurring charges.
Rejection of goods by Customs: If goods shipped to a foreign country are rejected by the Customs officials of that country and are returned to NEW LEAF, we will grant a refund for the purchase minus the cost of shipping incurred by NEW LEAF.
NEW LEAF will endeavour to export only in accordance with the import restrictions of foreign countries and to document packaging accurately.